AES Select Remote OS Support Services

Experience our passion for service excellence!

AES Select Remote OS Support provides a quality solution to all of your operating system support needs. Applying the same best of breed processes and procedures and state of the art technologies that we use for remote database support, AES is able to meet and even exceed your expectations by providing expert operating system support services, which include:

Real-time 24x365 proactive monitoring.
Performance tuning and analysis.
System auditing and security management.
Daily administration and maintenance.
Backup and recovery setup and testing.
Capacity planning and performance trending analysis.
OS upgrade and patch management.

Our support offerings span multiple environments, platforms, operating systems and tools:

Unix (Solaris, HP UX, AIX)
Linux (RedHat and Suse)
Windows (NT, 2000, 2003)

Proactive 24x7 System Monitoring

By deploying our AES VSN appliance with Heroix Longitude at your site, AES support personnel are able to continuously monitor your systems for potential service interruptions.

The standard operating system monitors include performance monitoring of CPU, memory and disk space utilization as well as events and alerts.

In addition, our extended monitoring package can be utilized to monitor security, applications, databases, email servers, web servers and even web sites.

Our experts are automatically alerted to any potential problem areas and are able to quickly pinpoint problems and fix them, before they affect your systems.

Quality Guaranteed through Service Levels and Measures

As your provider of choice, we want to make sure that we understand and meet your needs on a consistent basis. Once a Service Level Agreement is established and agreed to, we regularly meet with you to review our performance and ensure complete satisfaction. We provide measurable, meaningful results, ensuring that our staff continue to respond to your needs. Our goal is to keep your environments fully available, protected and running at peak performance.

Additional AES Select Capabilities:

Expert remote database support for Oracle, SQL Server, and DB2.
Expert remote application services through our established ERP practice.
AES hosting and support capabilities through our parent company, Access Data:
- Colocation to Fully Managed Hosting Services
- Managed Data Backup and Recovery
- Business Continuity Planning Solutions
- Data Assurance Services
- 24x7 monitoring and operations

Our experts are ready to support you!

To learn more about how AES can provide a secure, reliable, and cost effective alternative to traditional, turnkey outsourcing...

Visit our resources page | Call us at 1-888-231-0363 | Email aesSelect@aesit.com